By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
Estimated shipping and delivery times
Estimated ship times are located on each product page. It is important to note that these are estimated shipping times and are subject to availability of products and/or manufacturer’s availability. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact customer service at firstname.lastname@example.org.
Types of delivery
Standard Shipping: All items that are in stock ship within 1-2 business days and will arrive in approximately 3-5 business days from the ship date.
Second Day Shipping: The available shipping methods for products will be noted on the product page. Two day express delivery is available only for items that we have in-stock that specify that second day shipping is offered. Second-day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. Orders must be received at Lady Builder Shops by 2:00 p.m. central time to be delivered within two business days. Second-day express delivery may not be available for items drop shipped from our suppliers.
We regret that we cannot accept returns after 30 days for any reason. There are items on our site that are not eligible for exchange or return. Please see below for a detailed list of what is not eligible for return. If you would like to exchange or return an eligible item purchased in the last 30 days, you will need to access your order online.
- Login to your account and locate your order number.
- Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible rugs that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less original shipping and handling,* re-stocking fees, gift-wrap and return shipping charges.
*If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free.
Non-eligible Items for Return
- All Furniture, fabric, wallpaper, light fixtures, custom or personalized items, final sale items
- Select brands including but not limited to the following are not returnable:
Custom, Personalized and Special Orders
Custom, Personalized and Special Order items are not returnable or refundable. You have up to two business days from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After two days, custom orders are non-refundable.
Lady Builder Shops upholds the warranties provided by the artisans and manufacturers who create our products. Because the details and duration of our manufacturers’ warranties differ, we encourage you to ask one of our design consultants for specific warranty information on products of interest.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.