We regret that we cannot accept returns after 30 days for any reason. There are items on our site that are not eligible for exchange or return. Please see below for a detailed list of what is not eligible for return. If you would like to exchange or return an eligible item purchased in the last 30 days, you will need to access your order online.
- Login to your account and locate your order number.
- Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
Eligible Items for Return
Items must be returned in their original packaging in unused condition. Soiled/used items will be refused and returned to you at your expense. Returns on eligible rugs that are not defective will incur a 25% restocking fee. Refunds are issued in the original payment form and price, less original shipping and handling,* re-stocking fees, gift-wrap and return shipping charges.
*If for any reason you need to return an item that included free shipping, the refund you receive will be for the item price minus our standard shipping cost. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If you would like to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to the item being returned and the new item will ship for free.
Non-eligible Items for Return
- All Furniture, fabric, wallpaper, light fixtures, custom or personalized items, final sale items
- Select brands including but not limited to the following are not returnable: